AuraNova Support

Register in the app with an email address you control and a password. Check your email for the next step and enter the six-digit verification code in the app. Your email account is created after successful verification. If the email says you already have an account, sign in instead or use password reset.

Check the email address you entered and look in your spam or junk folder. Wait for the resend option in the app before requesting another code, then use the latest email. If a code has expired, follow the app’s instructions to request a new one. Contact support if you still cannot continue; do not send us the code.

Use the password reset option on the sign-in screen. Enter the email address for your email/password account, then use the six-digit code sent to that address to set a new password in the app. Sign in again with the new password afterwards.

Use Sign in with Apple again with the same Apple Account. Email password reset applies to email/password accounts. Using a different sign-in method may take you to a different AuraNova account and crystal balance.

Check whether Apple confirmed the purchase. Make sure you are signed into the AuraNova account used for the purchase, check your connection and allow a short time for the balance to update. If credits are still missing, contact support with your Support ID and Apple receipt or transaction reference. Do not buy the pack again just to fix a missing balance.

Crystal packs are consumable purchases. Restore Purchases does not replenish spent crystal packs. Signing back into the same existing AuraNova account retrieves its remaining balance. If you believe a purchase was not credited, contact support.

The crystals needed for a paid session are reserved when it starts. Charges are based on elapsed time, including time spent reading, typing or waiting. Each started minute counts as a full minute, with a one-minute minimum. When the session is settled, unused reserved crystals return to your balance.

End the reading in the app when you finish. Closing the app or losing your connection may delay the final balance update. If a charge looks wrong, send support the approximate reading time and your Support ID.

For purchases billed by Apple, request a refund at reportaproblem.apple.com. Apple determines eligibility under its policies and applicable law. Contact us about missing credits or other service problems. See our purchase and refund terms.

Check the offer and eligibility shown in the app. Registration rewards require verification and are limited to eligible identities. Deleting and recreating an account does not make it eligible for another registration reward. If you believe a reward is missing, contact support.

Open You → Help & support → Delete account. Read the consequences, tick the acknowledgement and confirm deletion. This permanently removes your profile and saved reading history. Any crystals left in your balance are lost, and creating another account will not restore them.

Deletion does not automatically request a purchase refund. Resolve purchase issues with support first. If you cannot access your account, email us for help. See the account deletion terms and Privacy Policy for further information.

Email support@auranova-app.com and describe your request. Please avoid sending unnecessary personal or sensitive information.

AuraNova advisors are AI characters. Conversations and tarot interpretations are generated for personal reflection and entertainment. They may be inaccurate and do not replace medical, psychological, legal or financial advice. AuraNova is not an emergency service; contact local emergency services if you are in immediate danger.