These Terms & Conditions govern use of the AuraNova app and website. Please read them before creating an account or purchasing crystals. If you do not agree to these terms, please do not use the service.
1. AI advisors and readings
AuraNova offers conversations with AI advisor characters and tarot interpretations for personal reflection and entertainment. Advisor names, portraits and personalities represent virtual characters. You are interacting with artificial intelligence, not a human advisor. Availability labels, typing indicators and conversational pauses are part of that experience.
Responses are generated automatically and may be inaccurate, incomplete, inconsistent or unsuitable for your situation. Tarot interpretations are symbolic; they do not establish facts about other people or guarantee future events. AuraNova does not promise a particular relationship, financial or other outcome.
Readings are not medical, psychological, legal or financial advice, diagnosis or treatment. Use your own judgment and seek a qualified professional for decisions requiring professional advice. AuraNova is not an emergency service. If there is immediate danger, contact local emergency services.
2. Registration and account security
Email registration requires an email address you control, a password and verification using the one-time code sent to that address. Your new account is created after successful verification. Keep your account details accurate and your password and verification codes private.
If you forget your password, use the in-app password reset flow and the code sent to your email address. Contact support if you believe someone has accessed your account without permission. Support will never need your password or verification code.
3. Crystals and session charges
Crystals are the app's virtual credits for paid readings. They are linked to your AuraNova account and are not money, an investment or a means of payment outside AuraNova.
Before starting a paid reading, review the advisor's crystal rate and the session duration shown in the app. The crystals needed for that session are reserved from your available balance at the start.
- Session charges are based on elapsed time, not the number of messages. Time spent reading, typing or waiting during an active session counts toward the session.
- Each started minute is charged as a full minute, with a minimum charge of one minute. The charge cannot exceed the crystals reserved for that session.
- When the session is settled, any unused part of its reservation is returned to your crystal balance. This is a return of in-app credits, not a refund to your payment method.
End the reading in the app when you have finished. Closing the app or losing your connection may delay automatic session closure and the balance update. If a session charge looks wrong, contact support with the approximate time of the reading and your Support ID.
4. Promotional crystals
AuraNova may offer promotional crystals. Eligibility and the amount offered are shown in the app for the relevant promotion. Email verification is required for a registration reward, and an eligible email identity can receive that reward only once. Deleting and recreating an account does not renew eligibility.
A promotion does not promise future rewards or recurring daily credits. Do not create accounts or manipulate the service to claim a reward repeatedly.
5. Purchases, missing credits and refunds
Crystal packs in the iOS app are consumable in-app purchases through Apple. Review the pack size, price and currency in the purchase screen before confirming. Buying a crystal pack is a one-time purchase, not a subscription. Payment is handled through Apple's purchase flow; RevenueCat helps AuraNova process purchase information and credit your account.
Sign in to the intended AuraNova account before buying. Purchased crystals may take a short time to appear. If Apple confirms a purchase but your balance does not update, contact support with your Support ID and the purchase receipt or transaction reference. Do not send payment card details.
Apple's Restore Purchases feature does not replenish consumable crystal packs. Signing back in to the same existing AuraNova account retrieves its remaining server-held balance; it does not reissue crystals already spent. See Apple's guidance on restoring purchases.
For a purchase billed by Apple, request a refund through Apple's Report a Problem service. Apple assesses eligibility under its policies and applicable law. You can also contact AuraNova about a service or billing problem. Nothing in these terms removes any refund, withdrawal or other consumer rights that apply by law. See Apple's refund instructions.
6. Deleting your account
Open You → Help & support → Delete account in the app, read the consequences, and confirm deletion. Deletion permanently removes your profile and saved reading history. Your remaining crystal balance is lost and cannot be transferred to a newly created account.
Deleting an account does not automatically request or issue a purchase refund. Contact support about unresolved purchase or service problems before deleting, and use Apple's refund process for Apple-billed purchases. Your statutory rights continue to apply.
Some records may remain where needed for transaction history, legal obligations or prevention of repeated promotional claims. Account deletion does not mean every transaction record is erased. See our Privacy Policy for information about personal data.
7. Responsible use and your content
Use AuraNova for lawful, personal, non-commercial purposes. Do not attempt unauthorized access, disrupt the service, exploit billing or reward mechanisms, or submit content that violates another person's rights.
You retain rights in the content you submit. You allow AuraNova to process, store and display it as needed to provide the service, including generating your readings. Avoid sharing unnecessary sensitive information about yourself or others. Our Privacy Policy explains how personal information is handled.
8. Intellectual property and third-party services
AuraNova's software, branding, artwork and original content are protected by applicable intellectual property laws. Using the service does not transfer ownership of those materials to you.
App stores, payment services and other service providers may have their own terms. For an app downloaded through Apple's App Store, these service terms are between you and AuraNova's service provider, not Apple. Apple has no obligation to provide maintenance or support for AuraNova. Apple and its subsidiaries are third-party beneficiaries of the applicable app terms and may enforce them.
9. Availability, changes and your rights
Features and advisor availability may change, and interruptions or errors can occur. We may restrict access where reasonably necessary to address misuse, security issues or legal obligations. Any such action remains subject to applicable consumer rights.
We may update these terms as the service changes. The effective date will identify the applicable version, and material changes will be communicated through the app or website. Changes do not remove rights you already have for completed purchases.
Nothing in these terms excludes or limits liability, remedies or consumer protections that cannot lawfully be excluded or limited.
10. Service provider and contact
Service provider: Bagi István e.v. (Hungarian sole proprietor).
Registration number: 60103666.
Tax number: 67550980-1-42.
Registered office: 1063 Budapest, Kmety Gy. utca 18., 3. em. 23., Hungary.
For questions about these terms, your account, readings or crystals, email support@auranova-app.com. You can also visit our Support page and Privacy Policy.